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What is cereulide?
Cereulide is a substance of bacterial origin that causes foodborne illness and is created by certain strains of the microorganism, Bacillus cereus. The presence of cereulide in oils is very uncommo
What are the symptoms I should look for? What should I do if my child shows signs of being unwell?
No illnesses have been confirmed in connection with the products involved to date.
Has anyone been reported ill after consuming these products?
No illnesses have been confirmed in connection with the products involved to date.
Which countries and brands are impacted?
ARA oil is used in a range of different infant nutrition products sold globally, so this issue impacts multiple countries, brands and products.
Will there be an impact on financial results for Nestlé?
The batches of infant formula products included in the recall represent significantly less than 0.5% of annual group sales and the financial impact of the recall is not expected to be significant f
How do I check if I have an affected product and what should I do with it? What should I do if I have purchased or used the recalled formula?
First, if you have any concerns about your child's health or nutrition, we advise you to talk to your pediatrician or healthcare provider.
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Is this issue an indication of wider concerns with your quality protocols?
No. The actions we are taking to manage this issue relate to a specific number of products and involves a non-compliant ingredient from a leading supplier.
What is Nestlé’s message to parents and caregivers?
Food safety and the wellbeing of all infants remain our top priority.
Is Nestlé the only company affected?
See answer
When did Nestlé first discover the issue, and why did the recall expand over time?
See answer
Were all recalled batches contaminated?
See answer
Should I switch to another brand because of this recall?
See answer
If your batch number is not recalled, it is safe to consume. If your product is recalled, you can check our offering and consult your Healthcare provider.
Was Nestlé forced to recall by authorities?
See answer
No. This is a voluntary, precautionary recall based on our own strict safety standards.
We acted before any regulatory requirement.
What are the symptoms of COVID-19 for a new born baby or a toddler?
Symptoms may vary between individuals and we are still learning about the disease and how it affects different age groups.
Can products with probiotics help to reinforce my child’s Immune system?
We do not know enough about COVID-19 to be certain of the protective benefits of probiotics or other immune boosting supplements, but we do know that probiotics generally contribute to a healthy im
What are the differences between COVID-19 and seasonal flu (influenza)?
COVID-19 is a novel strain of Coronavirus, a type of respiratory virus, which was not previously identified in humans.
I am coughing should I wear a facemask to protect my baby?
If you are coughing or sneezing or have been tested positive for COVID-19 it may be recommended that you wear a mask when you are handling and feeding your baby.
Can my child be infected with COVID-19 from an animal source such as meat or eggs?
Coronaviruses are a large family of viruses that are common in animals. Occasionally, such as in the case of COVID-19, people get infected with these viruses which may then spread to other people.
How long does COVID-19 survive on surfaces?
We do not yet know exactly how long COVID-19 survives on different types of surfaces but it is possible that this may vary from a few hours to several days under different conditions (e.g.
Is it safe to receive a package from a COVID-19 area?
Many of us find that we are ordering more food and daily necessities to our home than before to avoid going out.
Will Antibiotics help protect me and my child from COVID-19?
No! Do not take antibiotics for COVID-19 as these are not effective for treating viruses and may be harmful if used inappropriately.
Is it safe to let my child eat food that has dropped to the floor?
You better not let your child eat a food that’s fallen to the floor even if it was picked up so quickly, as germs and bacteria can attach to
How do I know if my child's cut needs stitches?
Knowing if your child’s cuts and scrapes need medical attention or if stitches are required can be hard sometimes.
My tot has food allergies, so what should I look for when reading food labels?
If your child has food allergy, it’s quite important that you check the entire list of ingredients on food labels to see if his allergen is p
My son is a picky eater. What can I do to make him eat?
Picky eating is pretty normal during toddlerhood; Toddlers are supposed to be picky eate
